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Mobile App Support FAQ 

Please read the FAQ section below for common support questions. 

How do I get the app for my supported mobile device?  

What career opportunities are available at United Blood Services?


The app is not working on my supported mobile device?

Visit the Apple App Store or the Google Play store from your mobile device.

Check for a cell signal or WiFi connected or close out of the application and relaunch from your mobile device.   

Do I need to create a new login to access my donor account?

The current login credentials are the same to access your donor account.   

Can multiple donors access their Hero account on the app?

Any user must log-in to their donor account just like the website.   

How much does it cost to use the app?

The app is free to use for blood donors.  

How do I become a blood donor?

Contact Phone: (877) 827-4376

Email Support: pr@bloodsystems.org

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